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Have you ever heard a colleague working in Primary Care say “the medicine is the easy bit”? Knowledge and skills are essential to good healthcare, but are they only part of the story? This podcast shares wisdom and insights on a range of topics to help people working in Primary Care expand their thinking, be happier at work, and deliver great care. This is The Whole Story.
© Public Services Delivery Scotland 2026. You can copy or reproduce the information in these podcasts for use within NHS Scotland and for non-commercial educational purposes under creative commons CC BY-NC 4.0 Deed | Attribution Non-Commercial 4.0 International | Creative commons. Use of this resource for commercial purposes is permitted only with the written permission of NHS Education for Scotland.
Episodes
Friday Aug 15, 2025
Friday Aug 15, 2025
In this, the final episode of Season 2 of The Whole Story, we explore what culture is, what sets and defines it and its impact on the individual, team, organisation and patient safety. How is “the way we do things around here” ethos created and embedded, who or what can affect it and what does it mean for our workforce. Could paying attention to, and shaping culture revolutionise the way we work and what role does a “systems thinking” philosophy play in this. We offer practical tools to use to review the culture in our teams.
Paul and Sarah discuss the following aspects of organisational culture:
- Defining organisational culture and subculture and exploring the factors which influence them, including leadership
- The evidence base around organisational culture
- How culture is assessed, understood and changed
- What can the individual/leader/organisation do about a “bad” culture?
- What happens when different cultures interact?
- Is there a link between QI and culture?
- What is systems-thinking mindset/philosophy?
- Practical tools for reviewing and changing your workplace culture
Dr Sarah Luty has been a GP for 20 years, working most of that as GP and trainer in Kilmacolm. She worked with the patient safety team at NES for over 10 years and was the QI champion for the RCGP.
Sarah recently worked as associate postgraduate dean for primary care simulation at NHS Education for Scotland and is currently the assistant director of CPD connect developing educational resources and events for the primary care team.
Professor Paul Bowie is a chartered ergonomist & human factors expert, patient safety scientist, and medical educator with over 30 years of experience leading and collaborating in research, innovation and educational development to improve the quality and safety of healthcare in the UK and globally. Paul is Programme Director (Safety and Improvement) with NHS Education for Scotland based in Glasgow, Scotland and he is also Professor of Healthcare Human Factors at the University of Staffordshire in England.
Contact the CPD connect team to request a transcript of this episode.
The information contained in this podcast is current at the point of publication, with no guarantee of future relevance.
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