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Have you ever heard a colleague working in Primary Care say “the medicine is the easy bit”? Knowledge and skills are essential to good healthcare, but are they only part of the story? This podcast shares wisdom and insights on a range of topics to help people working in Primary Care expand their thinking, be happier at work, and deliver great care. This is The Whole Story. © NHS Education for Scotland 2024. You can copy or reproduce the information in these podcasts for use within NHS Scotland and for non-commercial educational purposes. Use of this resource for commercial purposes is permitted only with the written permission of NHS Education for Scotland.
Episodes

Monday Apr 28, 2025
Uncertainty
Monday Apr 28, 2025
Monday Apr 28, 2025
In primary care we deal with uncertainty every day, but does it mean the same thing and feel the same way to everyone? What does uncertainty do to us and the way we interact with patients and deliver care? Are there strategies we can deploy to manage uncertainty and our response to it. How do patients manage uncertainty and share decision making in the face of it? What can other industries teach us about uncertainty and how to approach it?
In this episode Elaine and Lindsey discuss the following:
1.What is uncertainty?
- What is the impact of uncertainty on clinicians and patients?
- What if we are uncomfortable with uncertainty?
- How can we help patients deal with uncertainty?
- Does uncertainty exist in other sectors/industries and how do they deal with it?
Professor Lindsey Pope is a GP, Professor of Medical Education and Dean of Internationalisation (MVLS) at the University of Glasgow.
She is the Director of Community Based Medical Education at the Undergraduate Medical School.
Lindsey is Associate Postgraduate Dean for Academic Medicine at NHS Education for Scotland and Chairs the Specialty Training Board for General Practice, Public Health and Broad Based Training.
She is Director of the Scottish School of Primary Care and the Specialty Adviser for General Practice to the CMO for Scotland. She is an elected member of the Medical Schools Council ED&I Alliance Board .
She is a GMC Education Associate with involvement in regional and school reviews, new school approvals and most recently as a Team Leader for the CPSA component of the new national MLA (Medical Licensing Assessment).
She is an Examiner for the Royal College of GPs as well as an approved GP trainer and has been involved in teaching and training across the continuum of medical education.
She has a Doctorate in Health Professions Education and is a member of the Scottish Medical Education Research Consortium (SMERC) Project Board. She is a member of the Scottish Doctors' Wellbeing Study group and sits on the Editorial Board of Virtual Primary Care. She supervises Masters and Doctoral students in Medical Education.
Elaine is a GP in Lothian. She is an Associate Adviser with NES, as Module Development lead for PBSGL and lead for the Whole Story Podcast series.
Elaine is passionate about professional development and has held roles in undergraduate and postgraduate medical education at both local and national levels with the RCGP and NES. She has a decade of experience as lead for Clinical Communication at Glasgow Medical School.
Elaine is an International Coaching Federation globally accredited Coach. She has a Masters in Clinical Education, whose research focus was professional identity development.
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The information contained in this podcast is current at the point of publication, with no guarantee of future relevance.
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